FAQ
Facilities
Opening Hours
CAVEMAN:
Breakfast 8:30-11:00(L.O. 10:00)
Lunch 12:00-15:00(L.O. 13:30) Only Saturdays and Sundays
Dinner 18:30 / 19:00 / 19:30 *Reservation required
Wine bar 18:00-23:00 (Food L.O. 21:30, Drink L.O. 22:30)
SWITCH COFFEE:
8:00-17:00
AO:
17:00-25:00 Monday - Friday
15:00-25:00 Saturdays and Holidays
15:00-23:00 Sundays, or the last day of a holiday.
B:
16:00-23:00 (Food L.O. 22:00 Drink L.O. 22:30) Monday - Friday
13:00-21:00 (Food L.O. 20:00 Drink L.O. 20:30) Saturdays, Sundays and Holidays
Parking
Please use the nearest parking lot.
https://www.shutoko-sv.jp/parking/car/?id=1427723567-062767&pca=3
Hotel
About your Stay/Booking
- What are the cancellation and modification charges?
- We will charge 100% for cancellations and modifications fee 7 days prior to arrival date.
Rooms
- Do you have any smoking room?
- All our rooms are Non-smoking.
- Do you have Extra bed?
- Please be noted we do not have extra bed.
- How many people can stay in one room?
- All rooms, except Studio + Studio Loft Floor, can welcome parents with one child, sharing the same bed. a maximum of 1 child sharing the bed, plus maximum 1 baby cot can be provided complimentary.
* No extra bed or roll-away bedding is available at the property. - Do you allow pets in the guest room?
- Except assistant dogs, pets are not allowed in the guest room.
- Do you have free internet?
- Free Wireless internet is available at HOTEL K5.
- Is it possible to request specific room or floors?
- Please contact our Reservation.
- Can we extend our check out time?
- Please contact our Reservation.
Late check out or room extension will be charged as follows,
12:00 -13:00: 30% of room price
13:00 -17:00 :50% of room price
17:00 onwards -100% of the room price
Children
- Do you have baby bed and children amenities?
- Please contact our Reservation.
Payment
- Which credit cards can be used?
- JCB, Amex, Diners, Discover, Mastercard, Visa, Debit, Unionpay
Other topics
- How Can I get to access your hotel from Airport/Nearest Station?
- Please refer Access Page.
- Do you have parking?
- We do not have parking, please contact our Guest Service for parking information near our hotel.
- Can I send my luggage before arrival?
- Yes, Please contact out Guest Service.
- Can I send parcels from hotel?
- Yes, Please contact out Guest Service.
- Can I order room service?
- You can order room service between 18:00-22:30 for last order
- Can I request laundry service?
- Yes, Please contact out Guest Service.
- Can I hold an event?
- Please free to ask us from our contact page.