FAQ

Facilities

Opening Hours

CAVEMAN:

Breakfast
8:00-11:00 Weekday
8:00-10:00 Weekend
Lunch
12:00~ / 12:30~ (14:30 Close) Only Saturdays and Sundays
Dinner
18:30 / 19:00 / 19:30 *Reservation required
Wine bar
18:00-23:00 (Food L.O. 21:00, Drink L.O. 22:30)

SWITCH COFFEE:

8:00-17:00

AO:

18:00-24:00 Tue, Wed, Thu, Sun and Holidays
18:00-25:00 Fri, Sat, Before a Holiday
*Closed on Mondays

B:

16:00-23:00 (Food L.O. 22:00 Drink L.O. 22:30) Weekday
13:00-23:00 (Food L.O. 22:00 Drink L.O. 22:30) Saturdays
13:00-21:00 (Food L.O. 20:00 Drink L.O. 20:30) Sundays and Holidays

Parking

Please use the nearest parking lot.
https://www.shutoko-sv.jp/parking/car/?id=1427723567-062767&pca=3

Hotel

About your Stay/Booking

What are the cancellation and modification charges?

We will charge 100% for cancellations and modifications fee 7 days prior to arrival date.

Rooms

Do you have any smoking room?

All our rooms are Non-smoking.

Do you have Extra bed?

Please be noted we do not have extra bed.

How many people can stay in one room?

All rooms, except Studio + Studio Loft Floor, can welcome parents with one child, sharing the same bed. a maximum of 1 child sharing the bed, plus maximum 1 baby cot can be provided complimentary.

* No extra bed or roll-away bedding is available at the property.

Do you allow pets in the guest room?

Except assistant dogs, pets are not allowed in the guest room.

Do you have free internet?

Free Wireless internet is available at HOTEL K5.

Is it possible to request specific room or floors?

Please contact our Reservation.

Can we extend our check out time?

Please contact our Reservation.
Late check out or room extension will be charged as follows,
12:00-13:00: 30% of room price
13:00-17:00 :50% of room price
17:00 onwards -100% of the room price

Children

Do you have baby bed and children amenities?

Please contact our Reservation.

Payment

Which credit cards can be used?

JCB, Amex, Diners, Discover, Mastercard, Visa, Debit, Unionpay

Other topics

How Can I get to access your hotel from Airport/Nearest Station?

Please refer Access Page.

Do you have parking?

We do not have parking, please contact our Guest Service for parking information near our hotel.

Can I send my luggage before arrival?

Yes, Please contact out Guest Service.

Can I send parcels from hotel?

Yes, Please contact out Guest Service.

Can I order room service?

You can order room service between 18:00-22:30 for last order

Can I request laundry service?

Yes, Please contact out Guest Service.

Can I hold an event?

Please free to ask us from our contact page.